March 2015 interview: Using SenseMaker® in Organizational Change

• When: Tuesday, March 24, through Sunday, April 5
• Guest: Tom Klein (@Softfacts), Bad Schwalbach, Germany.
• QED host: Laurie Webster

Tom and Laurie talk about how his practice helps clients find entirely new ways to solve business problems. Instead of doing process engineering or adding more IT, he helps them understand the value of listening to the voices of both employees and customers. He talks candidly, including the details of a current project, about what he has found to be the keys to success as well as the “massive issue” that must be addressed to avoid failure.

Tom Klein has more than 20 years experience in change management, sensemaking, and leadership development and coaching. More information is available at the Tom Klein website and his personal blog.

Laurie Webster has worked on more than 40 narrative projects with the Cognitive Edge methods and SenseMaker® since 2008.