Tag Archives: ambiguity

  • ‘The Eggshell Thing’

    Posted on June 18, 2012 by in Cognitive Edge, Sensemaking

    This post originally appeared on the Cognitive Edge blog on December 15, 2010. My first project as an accredited practitioner was with a large international publisher that was trying to get a better sense of customer satisfaction with its products. I can still remember having some “disconnects” along the lines of, whoa, how does that […]

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  • The Corsairs of Cynefin

    Posted on June 17, 2012 by in Cognitive Edge, Scholarly articles

    This post originally appeared in the Cognitive Edge blog on December 12, 2010. Several days ago I woke up with the opening of the ‘Major-General’s Song’ from Gilbert & Sullivan repeating over and over in my head: I am the very model of a modern Major-General, I’ve information vegetable, animal, and mineral, I know the […]

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