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  • ‘The Eggshell Thing’

    Posted on June 18, 2012 by in Cognitive Edge, Sensemaking

    This post originally appeared on the Cognitive Edge blog on December 15, 2010. My first project as an accredited practitioner was with a large international publisher that was trying to get a better sense of customer satisfaction with its products. I can still remember having some “disconnects” along the lines of, whoa, how does that […]

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